Terms and Conditions
The Terms and Conditions contain the full and complete understandings between Hibernian Direct and you. No advice or information, whether oral or written, obtained by you through or from the web site or from any conversations with our staff will operate to vary these terms and conditions.
These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of Scotland whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this web site from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under Scottish law.
All material on this website is copyright of Hibernian Direct. Please state the source when using quotes.
Complaints and Comments
If you have any complaints or comments about our web site or any of the products supplied to you, please contact the Mail Order Team at: [email protected].
Credit abd Debit Card Payments
We accept the following credit/debit cards: Visa, Visa Debit, MasterCard, and Maestro. There is no surcharge for using your credit card to make purchases. Payment is taken immediately through Monek or Paypal. (Please note this also applies to any pre-orders placed).Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Please note payments made via paypal will display our trading name Provan Sports Limited and 'HIBERNIAN' or 'HIBERNIANDIRECT' on statements.
Retail Terms and Conditions
Printing of Replica shirts
It is the customer’s responsibility to ensure the correct shirt size is purchased before a print can be applied to a replica shirt. (Please be aware that shirt size specifications may vary from year to year) Hibernian Direct are unable to exchange or refund a shirt that has been personally printed with letters and numbers or badges if the sizing is incorrect. Hibernian Direct will also accept no liability for any changes to player’s names and numbers due to transfers or a player changing their shirt numbers.
Hibernian Direct reserve the right to refuse a shirt print that we deem offensive or abusive. An employee of Hibernian Direct will contact you to discuss an alternative option.
Please note shirt printing option with your purchase may delay the delivery of the goods. Garment sizes and measurements are provided as a guide, please be aware that sizes will vary from style to style.
To avoid any issues during washing please follow washing instructions as seen in the garment care labels.
Washing instructions below suggested for replica shirt;
- Machine wash garment inside out at 40 ° C
- Reshape whilst damp and hang to dry
- Iron on a low heat setting
- Do not dry clean
- Do not tumble dry
- Do not bleach
Availability of stock and Pre orders
Stock levels on our website and in store are closely monitored, but on the odd occasion we may be temporarily out of stock. If this occurs you will be contacted by a member of the Mail Order team and given the option to alter your purchase/s.
If you purchase an item on pre order please be aware delivery dates will be dependent on received stock dates. (Stock arrival dates are an estimate and can be subject to change).
For queries on pre ordering stock or to be kept up to date on the progress of your order please contact a Member of our Mail Order team on 0131 656 7078 or contact [email protected]
Missing parcels or damaged goods must be reported within 72 hours of receipt, to report a missing package please contact our mail order team on 0131 656 7078 or contact [email protected]
With a missing parcel we will then provide you with the tracking reference number to trace the parcel, if the goods have left our facility the issue must be taken up with the delivery service.
No delivery dates or time scales are guaranteed and they are subject to change dependant on stock availability. However, we do where possible to try to get the product out to you within 7 working days but please allow up to 14 working days for delivery at busy periods of our year such as Christmas, sale and launches. (Working days are based on Monday to Friday) For overseas mail orders please allow 28 days for delivery of your order, this will depend on certain countries local postal services.
Faulty goods must be reported to Hibernian Direct within 72 hours of the arrival of your mail order. If this deadline is not met we reserve the right not to replace the item/s that are damaged.
Wear and tear is not considered a fault of the goods, in disputable cases the item will be sent back to the manufacturer for review and testing.
Exchanges or refunds
If you are not completely happy with your purchase and would like to exchange the item/s we will change the products, with the exception of the following items: Personalised goods, books, DVD’s, magazines/programmes and jewellery such as earrings for hygiene reasons.
Refunds/Exchanges will be given on items that are new and unused, which are sent back to us with proof of purchase within 30 days from the date of purchase. All goods to be refunded/exchanged must be sent back by recorded delivery for your security as Hibernian Direct will not take liability for lost parcels. All parcels must be sent back to:-
Hibernian Direct (Hibernian FC Club Store)
12 Albion Place
Alternatively any refunds/exchanges can be processed at our store.
If we feel the items returned to us are not of re-sellable condition, we reserve the right to refuse the refund.