Shipping & Returns

Delivery

 

  • UK Royal Mail Tracked - £5.95 (* Please allow 1-2 working days for delivery from the date of dispatch)
  • Europe Royal Mail International Tracked &Signed - £14.95 (* Please allow up to 4-9 working days for delivery from the date of dispatch)
  • RoW Royal Mail International Tracked & Signed  - £19.95 (* Please allow up to 10-14 working days for delivery from the date of dispatch). 

*price based on up to max 1kg, For International Shipping we only use Royal Mail International Tracked & Signed service.

 

 

Returns/Exchanges

If you are not completely happy with your purchase and would like to exchange the item/s we will change the products, with the exception of the following items: Personalised goods, books, DVD’s, magazines/programmes and jewellery for hygiene reasons.

Refunds/Exchanges will be given on items that are new and unused, which are sent back to us with proof of purchase within 30 days from the date of purchase. All goods to be refunded/exchanged must be sent back by recorded delivery for your security as Hibernian Direct will not take liability for lost parcels. 

All parcels must be sent back to:

Hibernian Direct
12 Albion Place
Edinburgh
EH7 5QG

Alternatively any refunds or exchanges can be processed at our store.

If we feel the items returned to us are not of re-sellable condition, we reserve the right to refuse the refund.

Missing parcels or damaged goods must be reported within 72 hours of receipt, to report a missing package please contact our mail order team on 0131 656 7078 or contact info@hiberniandirect.co.uk.

With a missing parcel we will then provide you with the tracking reference number to trace the parcel, if the goods have left our facility the issue must be taken up with the delivery service.

 

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